AI Intents
10 intents · governance gate: all updates require dual-sign-off
Where is my payment?
payment_status_inquiry · 188 training examples
Deflection
81%
Escalation
24%
Volume 7d
134
Sample utterances
- Where is my payment? (variant 1)
- Where is my payment? (variant 2)
- Where is my payment? (variant 3)
- Where is my payment? (variant 4)
How do I switch to direct deposit?
ach_enrollment_help · 405 training examples
Deflection
92%
Escalation
17%
Volume 7d
67
Sample utterances
- How do I switch to direct deposit? (variant 1)
- How do I switch to direct deposit? (variant 2)
- How do I switch to direct deposit? (variant 3)
- How do I switch to direct deposit? (variant 4)
What is my supplier ID?
supplier_id_lookup · 211 training examples
Deflection
71%
Escalation
26%
Volume 7d
49
Sample utterances
- What is my supplier ID? (variant 1)
- What is my supplier ID? (variant 2)
- What is my supplier ID? (variant 3)
- What is my supplier ID? (variant 4)
How do I respond to a request for info?
rmi_response_help · 212 training examples
Deflection
89%
Escalation
14%
Volume 7d
56
Sample utterances
- How do I respond to a request for info? (variant 1)
- How do I respond to a request for info? (variant 2)
- How do I respond to a request for info? (variant 3)
- How do I respond to a request for info? (variant 4)
How do I re-upload a document?
document_reupload_help · 193 training examples
Deflection
69%
Escalation
18%
Volume 7d
59
Sample utterances
- How do I re-upload a document? (variant 1)
- How do I re-upload a document? (variant 2)
- How do I re-upload a document? (variant 3)
- How do I re-upload a document? (variant 4)
Why was my registration flagged?
registration_flag_inquiry · 394 training examples
Deflection
67%
Escalation
16%
Volume 7d
22
Sample utterances
- Why was my registration flagged? (variant 1)
- Why was my registration flagged? (variant 2)
- Why was my registration flagged? (variant 3)
- Why was my registration flagged? (variant 4)
I forgot my password
password_reset · 166 training examples
Deflection
69%
Escalation
9%
Volume 7d
44
Sample utterances
- I forgot my password (variant 1)
- I forgot my password (variant 2)
- I forgot my password (variant 3)
- I forgot my password (variant 4)
How do I update my banking?
banking_change_help · 310 training examples
Deflection
83%
Escalation
32%
Volume 7d
28
Sample utterances
- How do I update my banking? (variant 1)
- How do I update my banking? (variant 2)
- How do I update my banking? (variant 3)
- How do I update my banking? (variant 4)
TIN-related question
tin_question · 236 training examples
Deflection
79%
Escalation
17%
Volume 7d
41
Sample utterances
- TIN-related question (variant 1)
- TIN-related question (variant 2)
- TIN-related question (variant 3)
- TIN-related question (variant 4)
How do I fill out a W-8?
w8_form_help · 307 training examples
Deflection
91%
Escalation
16%
Volume 7d
22
Sample utterances
- How do I fill out a W-8? (variant 1)
- How do I fill out a W-8? (variant 2)
- How do I fill out a W-8? (variant 3)
- How do I fill out a W-8? (variant 4)