Help Desk · Tickets
431 tickets · AI deflection running at 78% (target 80%)
AI Copilot active
| Channel | Supplier | Subject | Intent | Status | AI Conf. | SLA |
|---|---|---|---|---|---|---|
| Hamilton Building Supply Inc. | Why was my registration flagged? | registration_flag_inquiry | NeedsHuman | 38% | 6/19/2026 | |
| María Guadalupe Ramos | ¿Por qué fue marcado mi registro? | registration_flag_inquiry | NeedsHuman | 29% | 6/18/2026 | |
| Open Supplier 0 | I forgot my password | password_reset | Open | 38% | 6/18/2026 | |
| Open Supplier 1 | How do I re-upload a document? | document_reupload_help | Open | 48% | 6/17/2026 | |
| Open Supplier 2 | How do I switch to direct deposit? | ach_enrollment_help | New | 58% | 6/17/2026 | |
| Open Supplier 3 | How do I update my banking? | banking_change_help | NeedsHuman | 58% | 6/18/2026 | |
| Open Supplier 4 | I forgot my password | password_reset | NeedsHuman | 42% | 6/17/2026 | |
| Open Supplier 5 | How do I re-upload a document? | document_reupload_help | Open | 49% | 6/18/2026 | |
| Open Supplier 6 | How do I re-upload a document? | document_reupload_help | NeedsHuman | 38% | 6/18/2026 | |
| Open Supplier 7 | How do I fill out a W-8? | w8_form_help | NeedsHuman | 41% | 6/19/2026 | |
| Open Supplier 8 | How do I respond to a request for info? | rmi_response_help | NeedsHuman | 56% | 6/18/2026 | |
| Open Supplier 9 | Where is my payment? | payment_status_inquiry | NeedsHuman | 47% | 6/17/2026 | |
| Open Supplier 10 | Where is my payment? | payment_status_inquiry | NeedsHuman | 65% | 6/17/2026 | |
| Open Supplier 11 | How do I respond to a request for info? | rmi_response_help | NeedsHuman | 31% | 6/18/2026 | |
| Open Supplier 12 | What is my supplier ID? | supplier_id_lookup | NeedsHuman | 50% | 6/18/2026 | |
| Open Supplier 13 | TIN-related question | tin_question | Open | 55% | 6/17/2026 | |
| Open Supplier 14 | How do I respond to a request for info? | rmi_response_help | New | 31% | 6/17/2026 | |
| Open Supplier 15 | How do I update my banking? | banking_change_help | NeedsHuman | 68% | 6/19/2026 | |
| Open Supplier 16 | I forgot my password | password_reset | NeedsHuman | 46% | 6/18/2026 | |
| Supplier | How do I fill out a W-8? | w8_form_help | Deflected | 90% | 6/14/2026 | |
| Supplier | How do I fill out a W-8? | w8_form_help | Deflected | 71% | 6/15/2026 | |
| Supplier | How do I fill out a W-8? | w8_form_help | Deflected | 90% | 6/17/2026 | |
| Supplier | How do I update my banking? | banking_change_help | Deflected | 83% | 6/18/2026 | |
| Supplier | How do I update my banking? | banking_change_help | Deflected | 86% | 6/16/2026 | |
| Supplier | What is my supplier ID? | supplier_id_lookup | Deflected | 95% | 6/12/2026 | |
| Supplier | How do I update my banking? | banking_change_help | Deflected | 87% | 6/19/2026 | |
| Supplier | Why was my registration flagged? | registration_flag_inquiry | Deflected | 76% | 6/16/2026 | |
| Supplier | Where is my payment? | payment_status_inquiry | Deflected | 89% | 6/18/2026 | |
| Supplier | What is my supplier ID? | supplier_id_lookup | Deflected | 79% | 6/15/2026 | |
| Supplier | How do I respond to a request for info? | rmi_response_help | Deflected | 97% | 6/16/2026 | |
| Supplier | TIN-related question | tin_question | Deflected | 87% | 6/16/2026 | |
| Supplier | I forgot my password | password_reset | Deflected | 79% | 6/12/2026 | |
| Supplier | How do I respond to a request for info? | rmi_response_help | Deflected | 96% | 6/15/2026 | |
| Supplier | How do I fill out a W-8? | w8_form_help | Deflected | 89% | 6/12/2026 | |
| Supplier | How do I respond to a request for info? | rmi_response_help | Deflected | 89% | 6/12/2026 | |
| Supplier | How do I update my banking? | banking_change_help | Deflected | 70% | 6/18/2026 | |
| Supplier | Why was my registration flagged? | registration_flag_inquiry | Deflected | 88% | 6/17/2026 | |
| Supplier | Why was my registration flagged? | registration_flag_inquiry | Deflected | 92% | 6/18/2026 | |
| Supplier | How do I switch to direct deposit? | ach_enrollment_help | Deflected | 85% | 6/16/2026 | |
| Supplier | How do I switch to direct deposit? | ach_enrollment_help | Deflected | 87% | 6/16/2026 |