Help Desk AI Performance

Refreshed last 7 days · metric: AI Deflection Rate

Current

78.0%

Target 80.0%

Period avg

56.4%

min 47.8% · max 65.2%

vs Target

-2.0pp

Last 7 days

vs Benchmark

+5%

Above peer state avg.

30d trend

30 datapoints
D-29— target 80.0%D-0

Breakdowns

By segment

  • New onboardings54.6%
  • Change requests15.6%
  • Re-verifications7.8%

Top contributors

  1. 1

    Top driver: AI Validation lane

    38% of cases pass first time

    +4pp
  2. 2

    Top blocker: TIN mismatch

    12% require RMI

    +1pp
  3. 3

    Bright spot: Direct deposit

    Adoption climbing

    +2pp

Narrative

Over the last 30d window, Help Desk AI Performance (AI Deflection Rate) tracked at 78.0% against a target of 80.0%. Cumulative volume passed through below target on 17 of the days in the window. Variability stays inside acceptable noise bands; the auto-deflection rate and the dual-approval queue are the two largest contributors.