SLA Breaches

Refreshed last 7 days · metric: SLA Breach Rate

Current

8.0%

Target 5.0%

Period avg

7.4%

min 6.3% · max 8.5%

vs Target

+3.0pp

Last 7 days

vs Benchmark

+5%

Above peer state avg.

30d trend

30 datapoints
D-29— target 5.0%D-0

Breakdowns

By segment

  • New onboardings5.6%
  • Change requests1.6%
  • Re-verifications0.8%

Top contributors

  1. 1

    Bank Verification stage

    7 breaches this period

    +3 WoW
  2. 2

    Investigator handoff

    Median wait 2.1 days

    +0.4d
  3. 3

    Supervisor dual-approval

    Sub-30m turnaround maintained

    −5m

Narrative

Over the last 30d window, SLA Breaches (SLA Breach Rate) tracked at 8.0% against a target of 5.0%. Cumulative volume passed through above target on 17 of the days in the window. Variability stays inside acceptable noise bands; the auto-deflection rate and the dual-approval queue are the two largest contributors.